Policies

Handmade Pottery Care and Instructions

  • All pottery is handmade out of high quality stoneware or porcelain.

  • Each piece of pottery is handmade and one of a kind, with variations and small imperfections being a natural part of the handmade process.

  • All functional pottery (mugs, bowls, serve ware) is made with food safe ceramic glaze, is dishwasher safe, and fine for light microwave use. Avoid microwaving for long periods of time.

  • Although pottery is dishwasher safe, handwashing is recommended to extend the life of your handmade ceramics.

  • As with all handmade stoneware, avoid thermal shock that happens from fast changes in temperature or pottery may crack. This means no open flames (such as stove top cooking), do not take pottery from a cold refrigerator to a hot oven, or place hot pottery under cold running water.

  • For oven cooking/reheating, place room temperature pottery and food in the oven before the preheat, and allow to slowly heat up with the oven.

Shipping (from Etsy)

  • Most packaging is biodegradable, recyclable, or repurposed with the exception of some bubble wrap on larger, delicate items.

  • Orders are typically processed within 72 hours of receipt.

  • Most orders are shipped with USPS and some larger items are shipped UPS or FedEx.

  • Items are insured and tracking information is provided.

  • I do not ship to PO Box addresses, or to APO/FPO/DPO addresses.

  • I do not ship internationally at this time.

Eclectic Pearl Pottery is not liable for lost or stolen packages and releases responsibility upon transfer of order to the shipping carrier.

Eclectic Pearl Pottery is not responsible for additional shipping charges incurred if packages are returned due to customer absence, errors in shipping addresses or package refusal.

Refunds and Returns


I do not offer refunds or exchanges for non-defective items. However, if you are truly unhappy with your order, Eclectic Pearl Pottery would love a chance to make it right. Please contact us within 72 hours of receipt of the order.


If items are broken during transit, a refund can be issued using the shipping insurance:

    1. Please take a picture of the box your item came in, the broken or defective item (shipping carrier may request it) and contact me within 72 hours of receiving your items.

    2. The full refund of the item will include the shipping cost.


Payment - Eclectic Pearl Pottery accepts credit cards and Paypal via Etsy. Paypal, Venmo, and Cash are accepted for local pick-up orders.

Local Taxes - Eclectic Pearl Pottery is based in Cincinnati, Hamilton County, Ohio. All local sales and internet orders shipped within Ohio are subject to the 7.8% Hamilton County sales tax rate, paid by the customer.